We ship UPS ground for all web orders, so expect 5-7 business days for transit depending upon how far you are from our Northern California warehouse. Packages can be tracked through their website if the customer provides a valid email address with their order. Requests for use of a courier service or overnight shipping cannot be processed on this website.
Unless otherwise expressly agreed in writing, any delivery date requested or provided is an estimate only. We are not responsible for delays or for non-performance resulting from causes beyond our reasonable control.
LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), we will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.